FAQs
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December 28, 2010 54Most repairs will be completed in 10-14 days, any repairs that have to go back to the manufacturer eg Schulze, JR etc. will take approximately 6-8 weeks. To return your product, please complete this Returns Form first. Thank you.
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December 10, 2010 47On modelflight.com.au the Shopping cart will automatically update the cost of goods if your delivery address is outside Australia. Therefore on all orders to be delivered overseas, you will NOT be required to pay GST.
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November 20, 2010 61Please be sure to reconcile the number of boxes shipped with the number of boxes received. On occasion carriers may deliver boxes separately. Please note that ground and air shipments are often assigned to separate trucks and may arrive at different times of the day. Please do not accept boxes with exterior damage. If the box has been delivered without your signature, contact the carrier before opening the package. The carrier will need to inspect the box and verify any damage before refund or replacement can occur.
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November 20, 2010 43Ensuring that our customers are 100% satisfied is of the utmost importance to the Model Flight team. If you are in any way dissatisfied with the products you have received, we will happily organise a refund or an exchange for you within 12 months, so long as the products are returned to us in a saleable condition under the following guidelines: Returned merchandise must be in unused condition and in its original packaging. The mounting of engines and accessories, running fuel through engines, cutting or pushing out the balsa sheets in kits, and other similar actions constitutes used merchandise. Radios must be returned with unmounted servos and switch harness. When packing your order for return, please be sure all the original packing material and instruction papers and/or manuals are included. We will be unable to process your return if parts are missing, or if items are not packed properly to avoid damage to products and their boxes and/or
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November 20, 2010 56
Yes, we sometimes ship to select countries internationally if the parcel is small. Each delivery rate is calculated depending on location, size and weight. Here is a list of countries we can ship to: Australia, Austria, Belgium, Brazil, Canada, Czech Republic, Denmark, England, Finland, France, Germany, Greece, Hong Kong, India, Indonesia, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Northern Ireland, Norway, Poland, Portugal, Qatar, Russian Federation, Scotland, Singapore, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey, United Arab Emirates, United Kingdom, United States.
Please contact us to see if it's possible to organise a parcel to be delivered internationally.
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November 02, 2010 80Modelflight warrants to the original purchaser that your OMP/Hacker Top Fuel/Thunder Power/Dualsky/E-flite battery will be free from defects in material and workmanship for 12 months from the date of purchase, or we’ll replace it at no charge, you pay only $9.00 for return shipping and handling. What’s more, if your OMP/Hacker Top Fuel/Thunder Power/Dualsky/E-flite battery is damaged due to a crash, over charging or over discharging in the first six months, Modelflight will replace it with a new battery and you pay just 50% of the suggested retail cost plus $9.00 for return shipping and handling.(Proof of purchase within Australia must be provided)
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November 01, 2010 47
Modelflight warrants to the original purchaser, that any Modelflight purchase will be free from defects in material and workmanship for 12 months from the date of purchase, or we’ll replace it at no charge, you pay only for return shipping and handling. (Proof of purchase from Modelflight must be provided).
Please return your item to Modelflight with a completed Returns Form. Freight charges will not be refunded. The customer is responsible for insured shipping back to our shop.Exceptions:Modelflight cannot cover its products from accidental damage, general wear and tear, or crashes due to carelessness and/or the associated use of other accessories/power supplies -
October 20, 2010 41
If a package has been damaged in shipping and it is apparent when the package arrives at your door, please REFUSE the delivery. If you have already accepted a package, and then discover that it has been damaged, call us immediately on 08-8186-4250. We'll take it from there. Be sure to save all paperwork and packing material with the damaged goods. The carrier may wish to inspect it before processing the claim.
Please do not return damaged-in-shipment merchandise yourself. It could jeopardize your claim and keep you from receiving credit for the return.
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October 20, 2010 63
If you receive faulty merchandise, please call us on 08-8186-4250 before returning for advice and/or return instructions. In most cases, we will accept returns and make adjustments; however, some manufacturers prefer to handle defects directly and for some products a replacement may simply be issued. Defects found after the product is in use usually fall under manufacturer's warranty. A customer service representative will be happy to help you determine which procedure is appropriate for you. If it is determined that you should send your product back to us, please ensure that you enclose this Returns Form with all relevant details filled out.
Returns Address is:
Modelflight Returns Department53 Ellemsea Circuit,LonsdaleSA 5160Australia -
October 20, 2010 195
Ensuring that our customers are 100% satisfied is of the utmost importance to the Model Flight team. If you are in any way dissatisfied with the products you have received, we will happily organise a refund or an exchange for you within 12 months, so long as the products are returned to us in a saleable condition under the following guidelines: Returned merchandise must be in unused condition and in its original packaging. If you would like to return a product to us simply complete the Returns Form and put it with the returning item in an envelope, satchel or box suitable for mail or courier transport.
Send it to the following address:
Modelflight Returns Department
51 Ellemsea Circuit
Lonsdale
SA 5160
AustraliaPhone: 08 8186 4250
Trading Hours for Modelflight Online are;