Monthly Archives: October 2010

  • Can I return an unwanted item?

    Can I return an unwanted item?
    Ensuring that our customers are 100% satisfied is of the utmost importance to the Model Flight team. If you are in any way dissatisfied with the products you have received, we will happily organise a refund or an exchange for you within 12 months, so long as the products are returned to us in a saleable condition under the following guidelines: Returned merchandise must be in unused condition and in its original packaging. If you would like to return a product to us simply complete the Returns Form and put it with the returning item in an envelope, satchel or box suitable for mail or courier transport. Send it to the following address: Modelflight Returns Department 53 Ellemsea Circuit,LonsdaleSA 5160Australia Phone 08 8186 4250 Trading Hours for Modelflight Online are; Monday to...

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  • My item was damaged in shipping

    My item was damaged in shipping
    If a package has been damaged in shipping and it is apparent when the package arrives at your door, please REFUSE the delivery.  If you have already accepted a package, and then discover that it has been damaged, call us immediately on 08-8186-4250. We'll take it from there. Be sure to save all paperwork and packing material with the damaged goods. The carrier may wish to inspect it before processing the claim. Please do not return damaged-in-shipment merchandise yourself. It could jeopardize your claim and keep you from receiving credit for the return...

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  • How do I return a faulty item?

    How do I return a faulty item?
    If you receive faulty merchandise, please call us on 08-8186-4250 before returning for advice and/or return instructions. In most cases, we will accept returns and make adjustments; however, some manufacturers prefer to handle defects directly and for some products a replacement may simply be issued. Defects found after the product is in use usually fall under manufacturer's warranty. A customer service representative will be happy to help you determine which procedure is appropriate for you. If it is determined that you should send your product back to us, please ensure that you enclose this Returns Form with all relevant details filled out. Returns Address is: Modelflight Returns Department53 Ellemsea Circuit,Lonsdale...

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