Part 5 Warranty on Products
- The sale of products on the Website is subject to the Competition and Consumer Act 2010 (the Act), which contains certain consumer guarantees that cannot by law be excluded.
- In addition to any legal rights and remedies that may be available to you at law, our products are sold with a warranty against manufacturing faults and defects (Manufacturing Warranty) on the terms and conditions set out in paragraph 15 and for the period of time stated in the warranty information sent to you with the product.
- You may make a claim under the Manufacturing Warranty through this Website or by telephone or post (details under the “Contact Us” hyperlink).
The Manufacturing Warranty is subject to the following terms:
- in some cases, depending on the nature of the product or the fault, the product may be referred to the manufacturer or distributor to determine whether the fault is covered by the Manufacturing Warranty and if so, whether the product will be repaired or replaced (depending on the nature and severity of the fault). This may impact upon the length of time taken to process your claim.
- we will notify you if a warranty claim is not accepted and in that case you may be given the option to have the product repaired, serviced or replaced at your election and you will be responsible for any and all associated costs.
- If products are damaged in transit or not in working order on arrival then you should notify us within 10 days of delivery of the product. Please refer to our “Delivery Policy” which sets out detailed instructions as to what you should do in this circumstance. Unless we determine that the damage has arisen in circumstances described under paragraph 15(e), you may be entitled to a refund or to have the product replaced or repaired.
Before returning a product with which you are experiencing difficult we encourage you to do one or more of the following:
- double check the manual;
- contact our customer service team to troubleshoot the product over the phone;
- visit the "FAQ" section of the Website or the specific information page on the product for more information.
- If any goods you are returning are capable of retaining user generated data such as files stored on a transmitter or electronic programming memory, the repair or replacement of the goods may result in loss of such data. We recommend you back up data to prevent data loss and remove associated data from the device. We will not be held liable for any such data loss.
- Notwithstanding any other provision of these Terms and Conditions, where any law implies any term, condition or warranty which cannot be excluded, restricted or modified at all or only to a limited extent, such term, condition or warranty will apply except to the extent it can be excluded or limited.
Our liability for any breach of such term, condition or warranty shall be limited, to the extent it can be limited, to any one of the following (at our election):
- the replacement of the product with an equivalent product;
- the repair of the product;
- the cost of repairing the product; or
- the cost of replacing the product with an equivalent product.