Ensuring that our customers are 100% satisfied is of the utmost importance to the Model Flight team. If you are in any way dissatisfied with the products you have received, we will happily organise a refund or an exchange for you within 12 months, so long as the products are returned to us in a saleable condition under the following guidelines:
Returned merchandise must be in unused condition and in its original packaging. The mounting of engines and accessories, running fuel through engines, cutting or pushing out the balsa sheets in kits, and other similar actions constitutes used merchandise. Radios must be returned with unmounted servos and switch harness. When packing your order for return, please be sure all the original packing material and instruction papers and/or manuals are included. We will be unable to process your return if parts are missing, or if items are not packed properly to avoid damage to products and their boxes and/or packages. ARF kits are specially packaged to insure safe shipping of all contents. In order to receive credit for a returned ARF, the contents must be returned in the original plastic covers and arranged in a manner that will not damage the contents or packaging.
Please return your item to Modelflight with a completed Returns Form. Freight charges will not be refunded. The customer is responsible for insured shipping back to us. If you want to return a product to us simply complete this Returns Form and put it with the returning item in an envelope, satchel or box suitable for mail or courier transport.
Send it to the following address:
Modelflight Returns Department53 Ellemsea Circuit,LonsdaleSA 5160AustraliaPhone 08 8186 4250 Trading Hours for Modelflight Online are; Monday to Friday 9.00am to 5.30pm CST