At Modelflight/OMP we aim to only offer products for online sale where the product is readily available to ship. From time to time however, you may pay for a product that is not readily available for shipping. If this happens, we will notify you as soon as possible to let you know that the item or items are to be placed into our backorder system.
When an item is placed in our backorder system we will ship it to you as soon as it arrives.
In the event of a product being placed on backorder, while you have other available items on that order, we will ship all in-stock, available items immediately. Your backordered item(s) will be sent to you, free of charge, as soon as it arrives.
We understand that you may not always wish to wait for a product where it is not readily available for shipment. If you wish to cancel such an order, you can do so while the order is still in our backorder system by contacting our Customer Service Team on 08-8186-4250. We will refund the amount that you paid for the product.
In the event that a product is not readily available for shipment, we will use our best endeavours to procure the product from our suppliers within 30 days from the date that you placed your order. We also guarantee to lock in the original purchase price of the back ordered item.
If we are not able to procure the product within this timeframe we will contact you and let you know what your options are which could include:
- If we are not able to source the product from the supplier, we may need to cancel the order for the product, and provide you with a refund; or
- If we are able to source the product from a different supplier, we will give you a choice as to whether you wish to purchase the product at the higher price. If you decide that you no longer want the product, we will provide you with a refund of the original price paid.