We aim to make your shopping experience as easy and as convenient as possible so we offer more than one way to shop with us!
You can purchase online via our web shop, in person at our retail shop in Goodwood or over the phone with one of our customer service staff members.
Online Orders
At www.modelflight.com.au you can view and purchase over 6000 products across all our Brands. You can see stock availability, pre-order new and out of stock items, save items to a wish list for later, read and write reviews, and read articles, how-to guides and watch videos of the products in action! Our site is SSL security certified and we offer various payment methods to suit your needs.
We offer FREE DELIVERY within Australia on all purchases made over $200 and have an quick and easy returns policy if you change your mind about your purchase.
Shop In-Store
If you prefer to see your new product in person before you buy, the Modelflight Retail shop is located 130 Goodwood Road, Goodwood, Adelaide, South Australia. If you would like to collect something in-store that you have seen online, please call the store 08-8271-1816 and request the product to collect at your convenience.
There are FREE Parking facilities available and our knowledgeable and friendly staff are always on hand to give advice and help with your purchase.
Normal Trading Hours are:
Monday to Friday - 9.00am to 5.30pm
Thursday - 9.00am to 8.00pm
Saturday - 9.00 am to 5.00pm
Sunday - closed - gone flying
Phone Orders
Modelflight has dedicated customer service personnel available Mon-Fri between 9am - 5pm (cst) to answer any queries you may have and take orders over the phone. Call our order/customer service line on 08-8186-4250 for help placing your order.
All Purchases made through Modelflight are covered by our 100% satisfaction guarantee and 12 month warranty.
We offer Free Road Delivery for all Australian orders over $200.
If you spend $200 or more on an order with Modelflight you could be eligible for FREE SHIPPING within Australia.
All items shipped free of charge will be sent via Road Freight. You can also upgrade your shipping method to express delivery for a small charge.
We estimate that all orders will be processed and shipped within 1-3 working days if the item is in stock when your order is placed.
Ensuring that our customers are 100% satisfied is of the utmost importance to the Model Flight team. If you are in any way dissatisfied with the products you have received, we will happily organise a refund or an exchange for you within 12 months, so long as the products are returned to us in a saleable condition under the following guidelines:
Returns Policy
Returned merchandise must be in unused condition and in its original packaging. The mounting of engines and accessories, running fuel through engines, cutting or pushing out the balsa sheets in kits, and other similar actions constitutes used merchandise. Radios must be returned with unmounted servos and switch harness.
When packing your order for return, please be sure all the original packing material and instruction papers and/or manuals are included. We will be unable to process your return if parts are missing, or if items are not packed properly to avoid damage to products and their boxes and/or packages. ARF kits are specially packaged to insure safe shipping of all contents. In order to receive credit for a returned ARF, the contents must be returned in the original plastic covers and arranged in a manner that will not damage the contents or packaging. Please return your item to Modelflight with a completed Returns Form. Freight charges will not be refunded. The customer is responsible for insured shipping back to us.
If you want to return a product to us simply complete the Returns Form and put it with the returning item in an envelope, satchel or box suitable for mail or courier transport.
Send it to the following address:
Returns Department Modelflight
53 Ellemsea Circuit,
Lonsdale
SA 5160
Australia
Phone 08 8186 4250
Trading Hours for Modelflight Online are; Monday to Friday 9.00am to 5.30pm CST
For either method of return, please ensure that you enclose the Returns Form with all relevant details filled out.
Damaged Merchandise
If a package has been damaged in shipping and it is apparent when the package arrives at your door, please REFUSE the delivery. If you have already accepted a package, and then discover that it has been damaged, call us immediately. We'll take it from there. Be sure to save all paperwork and packing material with the damaged goods. The carrier may wish to inspect it before processing the claim. Please do not return damaged-in-shipment merchandise yourself. It could jeopardize your claim and keep you from receiving credit for the return.
Defective Merchandise
If you receive defective merchandise, please call us for return instructions. In most cases, we will accept returns and make adjustments; however, some manufacturers prefer handling defects directly. Defects found after the product is in use usually fall under manufacturer's warranty. A customer service representative will be happy to help you determine which procedure is appropriate for you.Â
Lost Boxes
If you feel a box has been lost in transit, please call with the order or invoice number and a list of the missing items. A tracer will be initiated at that time. A claim number will be issued if the carrier does not show delivery within 10 days of the scheduled delivery date. Credit will be issued for the missing merchandise when we obtain the claim number from the carrier.
Missing Parts
Should you receive merchandise that is missing a part, please contact us. We will ensure that you are sent the part from our stock as appropriate. In accordance with a manufacturer's request, we may direct the information or your call directly to the manufacturer.
Modelflight Guarantee
12 Month Guarantee
Ensuring that our customers are 100% satisfied is of the utmost importance to the Model Flight team. If you are in any way dissatisfied with the products you have received, we will happily organise a refund or an exchange for you within 12 months, so long as the products are returned to us in a saleable condition under the following guidelines.
Returns Policy
Returned merchandise must be in unused condition and in its original packaging. The mounting of engines and accessories, running fuel through engines, cutting or pushing out the balsa sheets in kits, and other similar actions constitutes used merchandise. Radios must be returned with unmounted servos and switch harness.
When packing your order for return, please be sure all the original packing material and instruction papers and/or manuals are included. We will be unable to process your return if parts are missing, or if items are not packed properly to avoid damage to products and their boxes and/or packages. ARF kits are specially packaged to insure safe shipping of all contents. In order to receive credit for a returned ARF, the contents must be returned in the original plastic covers and arranged in a manner that will not damage the contents or packaging.
Please return your item to Modelflight with a completed Returns form.
Freight charges will not be refunded. The customer is responsible for insured shipping back to our shop.
Warranty
Modelflight also warrants to the original purchaser that any Modelflight purchase will be free from defects in material and workmanship for 12 months from the date of purchase, or we’ll replace it at no charge, you pay only for return shipping and handling. (Proof of purchase from Modelflight must be provided). Modelflight cannot cover its products from accidental damage, general wear and tear, or crashes due to carelessness and/or the associated use of other accessories/power supplies and this remains at the discretion on Modelflight management.
